Covid-19 Deliveries Update

Covid-19 Message (Updated on July 2020):

All our staff at Callowesse worked tirelessly through Lockdown to serve you, our customers. However, some suppliers are just reopening and experiencing stock delays therefore some deliveries may not be as prompt as we would like. We apologise and will do all we can to meet your expectations. We would like to reassure our customers that here at Callowesse we are classified as an “Essential Business” and therefore able to serve you as normal. This means we are here Monday to Friday and communicating with our customers via email, Telephone and Live Chat. We will continue to do so for as long as we have healthy staff and access to couriers that deliver to you. We do believe that it is critical to do our bit to reduce the continuation of COVID-19. We are taking many steps to protect as many people as possible in this constantly evolving situation. These are the most recent updates from our couriers:

COVID-19 Update from Royal Mail:

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures.
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your door. Having knocked on your door, we will the step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

COVID-19 Update from Hermes:

Changes in the handing in of parcels are as follows:

  • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose ‘divert’ to select a safe place. This can also be done within the app, within the MyPlaces section.
  • If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
  • For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
  • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

COVID-19 Update from DPD:

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a ‘Delivered on Authority’ message in the signature section of the unit.
With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.
This no forms our proof of delivery process for all deliveries until further notice.

COVID-19 Update from DPD International:

“There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that you are able to receive parcels.”

DPD Classic: Austria, France
Road services to Germany, Spain, Italy
Delivery information while Covid-19 Pandemic

Please note: DPD have now suspended their DPD Pickup service. This means you will not be able to collect parcels from your local shop.

We would like to thank all our customers for your understanding throughout this time and please be assured we will do everything we can to answer any questions you may have. Whilst our warehouse is still open and working to a normal schedule you may experience slight delays from the courier; we would ask you to make allowances if deliveries take a little bit longer than usual.